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Did you install the Safari connector (available on the Zotero download page)? Edit-I am a Mac user but for using Zotero and capturing items from publishers or databases I prefer to use Firefox. Zotero is a free, easy-to-use software to help you collect, organize, cite, and share research for Windows PC! The software is developed by an independent, nonprofit organization with no financial interest in your data.
The word processor plugins are bundled with Zotero and should be installed automatically for each supported word processor on your computer when you first start Zotero.
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You can reinstall the plugins later from the Cite → Word Processor Plugins pane of the Zotero preferences. If you're having trouble, see Manually Installing the Zotero Word Processor Plugin or Word Processor Plugin Troubleshooting.
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If you previously installed the Firefox versions of the word processor plugins into Zotero 5.0 or Zotero Standalone 4.0, you should uninstall them from Tools → Add-ons.